Privacy Policy
Last updated: January 1, 2026
LevelPanel (“we,” “us,” or “our”) is committed to protecting your privacy and the confidentiality of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, date of birth, and billing information when you create an account or place an order.
- Health Information: Lab test results and related health data provided by our laboratory partners (Quest Diagnostics and LabCorp).
- Usage Data: Information about how you interact with our website, including pages visited, browser type, and device information.
How We Use Your Information
- To process and fulfill your lab test orders
- To deliver your test results through our secure online portal
- To communicate with you about your orders and account
- To improve our website and services
- To comply with legal and regulatory requirements
How We Protect Your Information
We implement bank-level encryption and industry-standard security measures to protect your personal and health information. All data is transmitted using SSL/TLS encryption and stored on secure, access-controlled servers.
HIPAA Compliance
LevelPanel complies with the Health Insurance Portability and Accountability Act (HIPAA). We maintain administrative, technical, and physical safeguards to protect the privacy and security of your protected health information (PHI).
What We Never Do
- We never share your test results with employers without your explicit written consent.
- We never report your results to insurance companies unless you specifically request it.
- We never sell your personal information to third parties for marketing purposes.
- We never add results to your permanent medical record without your explicit request.
Third-Party Services
We partner with Quest Diagnostics and LabCorp for laboratory services. These partners are independently CLIA-certified and HIPAA-compliant. When you order a test, limited personal information is shared with the selected laboratory to process your order.
Your Rights
You have the right to:
- Access your personal and health information
- Request corrections to your information
- Request deletion of your account and associated data
- Opt out of non-essential communications
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at support@levelpanel.com.
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